Return and Refund Policy

At SMART CONNECTION LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we gladly accept returns and offer refunds under the following conditions:

Returns

  • Item Condition: Items must be unused, unworn, unwashed, and in the same condition as received, with all original tags attached.
  • Return Period: You may return items within 30 days of the delivery date.
  • Exclusions: Unfortunately, we cannot accept returns on sale items, gift cards, or personalized/customized items unless they are damaged or defective upon arrival.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number and the reason for the return.
  2. Pack the Item: Pack the items securely in the original packaging, if possible.
  3. Send the Package: Ship the package to the address provided by our customer service team.
  4. Confirmation: Once we receive your return, we will inspect the items and process your refund or exchange. Please allow 5-7 business days for the refund to appear in your account.

Refunds

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Refund Amount: The refund amount will be the purchase price minus any discounts and shipping charges.
  • Late or Missing Refunds: If you haven’t received a refund within the specified period, please check with your bank or credit card company. If the issue persists, contact us at [email protected].

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the item and its packaging. We will arrange for a replacement or issue a refund as necessary.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM (EST), and will be happy to assist you.

Thank you for shopping at SMART CONNECTION LLC. Your satisfaction is our top priority.

Warm regards,

SMART CONNECTION LLC Customer Service Team SMART CONNECTION LLC